Conseiller expert, Service client
Core
Managing a portfolio of major clients to optimize their development, satisfaction, and retention while ensuring timely analysis delivery and service excellence.
Role type
Senior Client Advisor (Environmental Testing)
Builds
Client service delivery and account management for major accounts
Domain
Environmental science and analytical testing
Deliverable
client delivery
Required skills
Account management, contract administration, client relationship building, issue escalation handling, service level monitoring, business opportunity identification
Preferred skills
Environmental sector experience, scientific background
Technologies
Office suite
Responsibilities
Manage all needs of assigned major clients; Handle incoming calls and emails; Configure client accounts per contract terms; Liaise between clients and laboratory to ensure analysis deadlines are met; Monitor client satisfaction and create action plans; Identify service upsell opportunities; Report complaints and corrective actions to supervisor; Escalate client issues and propose solutions.
Seniority
Mid-level, hands-on IC