Recepcionista Novotel Campo de las Naciones
Core
Front desk receptionist ensuring guest experience continuity and contributing to company values at a Novotel hotel.
Role type
Front desk receptionist
Builds
Guest check-in/out, room assignments, and hotel services
Domain
Hospitality / Hotel operations
Deliverable
client delivery
Required skills
Guest relationship management, cash handling, upselling, data entry, multilingual communication, shift flexibility
Preferred skills
Tourism degree, third language (French), advanced Excel
Technologies
Excel, reservation systems, billing software
Responsibilities
Manage guest check-in/out and room assignments, handle cash and card payments, promote upselling and loyalty programs, provide concierge services, manage guest complaints, coordinate with reservations and housekeeping, participate in team onboarding
Seniority
Entry to Mid-level, hands-on IC
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