Royal Service and Reservations Agent
Core
Primary point of contact for guests managing reservations, inquiries, and special requests to ensure exceptional service delivery.
Role type
Frontline hospitality reservations agent
Builds
Guest booking confirmations, personalized service arrangements, and seamless check-in/check-out experiences
Domain
Luxury hospitality / Hotel operations
Deliverable
product features
Required skills
Reservation management, multi-channel communication, data entry accuracy, conflict resolution, sales techniques, CRM proficiency
Preferred skills
Arabic language proficiency, luxury hospitality standards knowledge, CRM software expertise
Responsibilities
Process and manage guest reservations across multiple channels, respond to customer inquiries via phone and email, coordinate with departments for seamless service, handle special requests and customize arrangements, resolve customer complaints, manage booking schedules and room allocations, process payments accurately, contribute to occupancy and revenue targets
Seniority
Mid-level, hands-on IC