Telephones Agent
Core
Handle guest requests, complaints, and special orders while coordinating with hotel departments to ensure guest satisfaction at Rixos Seagate Sharm Hotel.
Role type
Guest Relations Agent / Front Office Agent
Builds
Guest satisfaction and operational coordination for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, complaint handling, special order coordination, VIP procedures, lost and found management, emergency response, sales support, facility knowledge, report writing, questionnaire analysis
Preferred skills
Experience instructing less experienced colleagues, familiarity with complex devices and equipment
Technologies
MS Office, Fidelio, Opera
Responsibilities
Greet and assist guests at check-in, handle guest complaints and special requests, coordinate with departments for service delivery, manage VIP guest procedures, conduct guest satisfaction surveys, support hotel sales, respond to guest inquiry forms, assist in emergency response teams, deliver lost and found items, provide health guidance to guests
Seniority
Mid-level, hands-on IC