Lobby Ambassador (Front Office)
Core
Manages front office lobby operations, guest arrivals, check-in, and cashiering duties while delivering a seamless luxury experience for residents and visitors at Raffles Hotel Singapore.
Role type
Front Office Lobby Ambassador
Builds
Guest arrival experiences, check-in processes, and lobby service flow
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Cashiering and billing, Guest relations and complaint handling, Upselling and cross-selling, Administrative coordination, Property management system usage, Security incident response
Preferred skills
Second language communication, Team motivation, Detail-oriented service delivery
Responsibilities
Execute cashiering and billing duties, Coordinate pre-arrival correspondence, Address guest complaints and security incidents, Promote inter-hotel sales and in-house facilities, Ensure adherence to brand SOPs and service standards
Seniority
Junior to Mid-level, hands-on IC