Overnight Front Office Manager (M/F)
Core
Lead overnight front desk operations, manage night audit, and ensure guest safety and service continuity for a luxury hotel in London.
Role type
Senior operational manager (front office/hospitality)
Builds
Guest service experiences and operational stability for a new luxury hotel property
Domain
Hospitality / Luxury Hotel Management
Deliverable
product features
Required skills
Night audit management, guest relations, team supervision, property management systems (Opera, SynXis), safety/security protocols, conflict resolution, shift reporting
Preferred skills
Additional languages, Bachelor's degree
Technologies
Opera, SynXis
Responsibilities
Oversee front desk operations during overnight shift, conduct nightly financial audits and system rollovers, monitor lobby safety and cleanliness, coordinate with Housekeeping and Engineering, handle guest complaints and special requests, prepare front office for morning shift transition, supervise overnight team members, respond to emergency situations
Seniority
Senior, hands-on IC