Front Office Host
Core
Night Front Office Host responsible for guest check-ins, lobby management, and safety monitoring during overnight hours.
Role type
Night Front Office Host
Builds
Guest check-ins, safe lobby environment, operational handovers
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Night shift reliability, guest service, payment processing, incident monitoring, handover communication, PMS/kiosk usage, English and French fluency
Preferred skills
Proactive problem solving, calm presence, team collaboration
Responsibilities
Welcome late-night guests and create a safe, relaxed atmosphere; Handle check-ins, payments, reports and night processes with accuracy; Keep the lobby clean, organized and comfortable throughout the night; Support guests with questions, special requests and unexpected issues; Monitor the building and flag anything unusual or urgent; Prepare morning handovers and share guest insights with the day team; Work closely with Housekeeping and Maintenance when needed; Promote The Social Hub spaces and experiences when relevant (via careerplan.io/jobs/4933672101-front-office-host-at-thesocialhub)