Business Analyst (H/F) - Bordeaux
Core
Functional Business Analyst for CRM Salesforce development, focusing on functional analysis, business testing, and AI innovation to enhance customer experience and commercial performance.
Role type
Mid-level functional Business Analyst (CRM/Salesforce)
Builds
CRM solutions, AI-powered features, and Proof of Concepts for client-facing sales and service processes
Domain
Customer Relationship Management (CRM) / Salesforce ecosystem / Artificial Intelligence
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Functional requirement gathering and analysis, Salesforce administration (minimum), Functional specification writing, User Story creation, Functional testing and validation, Jira and Confluence proficiency, Agile/Scrum methodologies
Preferred skills
Salesforce Sales Cloud and Service Cloud expertise, AI integration in CRM projects, Contact center and telephony solutions experience, Change management and user training, Scrum Master experience
Technologies
Salesforce, Jira, Confluence, AI tools
Responsibilities
Gather, analyze, and challenge business requirements; Define functional processes and rules; Write detailed functional specifications and User Stories; Execute functional test campaigns and qualify anomalies; Identify and propose innovative AI use cases; Design and present Proof of Concepts; Participate in Agile ceremonies and occasionally act as Scrum Master
Seniority
Mid-level, hands-on IC
