Agent de Réservation
Core
Manage hotel reservations, check-ins/check-outs, and maximize room occupancy and revenue through upselling and personalized client service.
Role type
Reservation Agent (Front Office)
Builds
Guest reservations and front desk operations for luxury hotels
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Upselling techniques, reservation management, client relationship management, multi-channel communication (phone, email), coordination with hotel services, data entry (Cardex)
Preferred skills
English proficiency, computer tools (Word, Excel, Opéra, Synxis, Booking.com), teamwork, adaptability, organizational skills
Responsibilities
Maximize hotel occupancy and room revenue, guide clients with upselling techniques, anticipate client needs, manage reservations and check-ins/check-outs, coordinate with hotel services, update client files, handle reservations via phone and email, promote hotel services
Seniority
Entry-level / Individual Contributor