Guest Relations Agent - Korean Speaking
Core
Serve as the face of the hotel ensuring warm, personalized, and seamless guest experiences from arrival to departure, with specific focus on VIPs, long-stay, and return guests.
Role type
Guest Relations Agent
Builds
Guest satisfaction and loyalty for Fairmont Hanoi
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
Guest relations, complaint resolution, multi-department coordination, Opera PMS, Microsoft Office, Korean (native/near-native), English
Preferred skills
Luxury hotel experience, Fairmont Gold team familiarity
Responsibilities
Welcome guests and conduct room escort/check-ins, manage guest preferences and special requests, handle complaints and concerns, coordinate with Housekeeping, Butler, F&B, and Concierge, maintain guest history records and daily logs, monitor guest feedback via platforms like TrustYou and TripAdvisor.
Seniority
Entry-level to Mid-level