Director of Rooms
Core
Strategic and operational leader overseeing all Rooms Division departments (Front Office, Housekeeping, Laundry, Guest Relations, Butler, Concierge, Security, Spa) to ensure sophisticated guest experiences reflecting the Raffles brand.
Role type
Director of Rooms (Executive Committee member)
Builds
Luxury guest journeys and operational excellence for Raffles London at The OWO
Domain
Luxury Hospitality / Hotel Management
Required skills
Strategic leadership, operational management, budgeting and forecasting, cost control, team mentorship, VIP guest relationship management, cross-departmental collaboration, performance metrics analysis, regulatory compliance, sustainability implementation
Preferred skills
Experience in luxury hospitality, ability to work under pressure, multilingual communication
Technologies
Property Management Systems (PMS), Revenue Management Systems, Budgeting Software
Responsibilities
Provide strategic direction for Rooms Division, establish service standards, oversee departmental budgeting and cost control, personally engage with VIP guests, monitor guest feedback, lead and mentor diverse teams, ensure compliance with health and safety standards, collaborate with Sales & Marketing for revenue optimization
Seniority
Director, Executive Committee level