VP Operations Support & Guest Experiences
Core
Driving guest experience vision, mission, and corporate strategy across a growing US network of airport lounge experiences while overseeing operational support functions.
Role type
VP Operations Support & Guest Experience
Builds
Airport lounge experiences and F&B propositions for travelers
Domain
Hospitality / Airport Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic thinking, financial operations management, executive-level communication, stakeholder negotiation, complex problem solving, data-driven decision making, change management, budgeting and P&L responsibility, team leadership, process improvement
Preferred skills
Creative vision, matrix international management experience, succession planning, high-performance culture building
Technologies
Data insights tools, global systems, operational tools
Responsibilities
Lead a team of operational and guest experience directors/managers; establish base protocol for QHSE compliance and labor planning; guide guest experience development including F&B proposition evolution; drive decision making through data insights; manage costs and financial strategy for operations support; establish improvements in operational performance to improve EBITDA; set improvement targets within partner SLAs; provide strategic consulting on market trends and competitive positioning; contribute to quarterly and annual budgeting processes; monitor performance to identify efficiency issues; drive proposition evolution including menu development and technological enhancements.
Seniority
VP, strategic leadership & operational oversight