Reservation Manager
Core
Oversee daily reservations operations, manage complex bookings, and lead a team of reservation professionals to drive revenue optimization and ensure accurate handling of bookings in a fast-paced hospitality environment.
Role type
Senior IC Reservation Manager (Hospitality)
Builds
Room inventory and booking allocations across multiple distribution channels
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservations management systems (PMS), Revenue management principles, Data analysis and reporting, Team leadership and coaching, Conflict resolution, Microsoft Office Suite, Inventory management, Multi-channel distribution knowledge
Preferred skills
Hospitality management certification, Luxury/upscale hotel experience, Revenue management systems/analytics tools, Multilingual abilities (Hindi/English), Assistant Manager experience
Responsibilities
Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations; Work closely with Revenue Management to maximize occupancy, ADR, and RevPAR; Identify booking trends and opportunities to improve room revenue; Coordinate with Front Office, Sales, Revenue Management, and Housekeeping teams; Handle complex reservations, VIP bookings, and group allocations; Assist in training, coaching, and motivating reservation staff; Monitor staff performance and ensure adherence to SOPs; Prepare duty rosters and support manpower planning; Act as department-in-charge in the absence of the manager; Support revenue optimization initiatives by upselling rooms and services; Track pick-up reports, forecasts, and booking trends; Handle guest queries, complaints, and special requests; Maintain accurate guest profiles and data entry; Prepare daily, weekly, and monthly reservation reports; Maintain records, logs, and departmental documentation; Ensure compliance with audit, payment, and cancellation policies.
Seniority
Senior, hands-on IC with supervisory responsibilities