Lead Software Engineer/Architect- ServiceNow
Core
Lead ServiceNow Platform Owner providing end-to-end design leadership for automation, integration, and platform engineering across H&M's digital ecosystem.
Role type
Senior IC ServiceNow Platform Architect
Builds
Enterprise-grade automations, workflows, and scalable integrations for H&M's Business Automation Platform
Domain
Retail / Enterprise Service Management (ESM) / Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow platform expertise, cloud platform architecture, API design, distributed systems, DevOps practices, CI/CD pipeline design, performance monitoring, secure system design, release management, incident management
Preferred skills
ServiceNow CIS–Data Foundations certification, custom application development, API integration experience
Technologies
ServiceNow, Cloud platforms, APIs, CI/CD tools, Observability tools
Responsibilities
Develop long-term architectural roadmap aligned with enterprise strategy, set architectural standards and guardrails, design enterprise-grade automations and workflows, standardize engineering practices across CI/CD and governance, integrate ServiceNow with cloud and application platforms, drive secure and resilient engineering practices, oversee release and incident processes
Seniority
Senior, hands-on IC with mentorship responsibilities
