Service Support Specialist
Core
On-shift operational support for gaming tables, handling real-time hardware/software/connection incidents and fixing game irregularities.
Role type
Service Support Specialist (Gaming Operations)
Builds
Operational stability for physical gaming tables and floor operations
Domain
iGaming / Live Casino Operations
Deliverable
client delivery
Required skills
iGaming concepts and mechanics, hardware troubleshooting, software issue resolution, shift report preparation, Microsoft Office proficiency, quick thinking, attention to detail, multi-tasking, decision-making under pressure
Preferred skills
supervisory or managerial experience
Responsibilities
Ensure all tables are operational without interruptions, Handle real-time incidents on gaming floors related to hardware, software, and connection, Fix game irregularities on tables including Game Presenters' mistakes and software issues, Prepare shift reports for Management
Seniority
Entry-level with 1+ year supervisory/managerial experience