[BD] IT Operations & Support Lead
Core
Lead day-to-day operations and support for a global low-code/no-code workflow platform serving 500,000+ users, ensuring service reliability, scalability, and continuous improvement.
Role type
Senior IT Operations & Support Lead
Builds
Global workflow platform operations and modernization initiatives
Domain
Enterprise IT Operations, Cloud Technologies, Workflow Automation
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT Operations leadership, Service Management (SLA/Incident), System Monitoring, Process Optimization, Stakeholder Coordination, Change Management, Cross-functional Collaboration, Problem-solving
Preferred skills
Low-Code/No-Code platforms, AI/GenAI operational environments, Agile/Scrum methodologies, Operational analytics
Technologies
Cloud technologies, Workflow systems, Operational monitoring tools
Responsibilities
Lead global platform operations and support activities, Ensure service reliability and SLA compliance, Drive operational excellence through automation and standardization, Support platform modernization from legacy systems, Coordinate with global stakeholders and external vendors, Support incident management and change governance
Seniority
Senior, hands-on IC with leadership scope
