Support Systems & Programs Lead | Europe Remote

Berlin OfficeRemoteFull-time2026-11-13

Remote · from GermanyVisa sponsorship offered

Core

Lead and scale the Support Systems team to deliver exceptional service at scale using AI-powered processes and automation.

Role type

Senior Engineering Lead (Support Systems & Programs)

Builds

Scalable support tooling, AI agents (Nate), and operational foundations for a B2B SaaS platform.

Domain

B2B SaaS / AI Orchestration / Customer Support

Deliverable

production ML models

Required skills

n8n workflow orchestration, API integration, engineering leadership (5+ years), AI agent implementation, stakeholder management, roadmap planning

Preferred skills

DevOps background, support analytics (Hex/Metabase), open-source ecosystem experience, remote-first team experience

Technologies

n8n, APIs, HTTP, webhooks, AI agents

Responsibilities

Lead and coach Systems & Programs engineers; own the Support tooling strategy and roadmap; drive AI-first Support expansion; rebuild and optimize foundational Support processes.

Seniority

Senior, hands-on IC with leadership responsibilities

About n8n

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.