Senior Analyst – HR Shared Services
Core
Subject Matter Expert for HR operations, ensuring compliance, accuracy, and service excellence across end-to-end HR processes (Hire to Retire) via quality audits, escalation resolution, and SOP management.
Role type
Senior HR Shared Services Analyst / Quality Auditor
Builds
HR operational processes and service standards for METRO's internal customers (HoReCa, Traders) across 31 countries
Domain
Human Resources / Shared Services / Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
HR process expertise, quality auditing, escalation management, SOP development, continuous improvement methodologies, data analysis, stakeholder liaison, coaching
Preferred skills
HRMS platforms (SAP, Oracle Fusion), Lean/Six Sigma, customer service experience, project management
Technologies
SAP, Oracle Fusion, MS Word, Excel, Outlook
Responsibilities
Conduct quality audits on HR transactions, lead investigation and resolution of escalations, maintain and update Standard Operating Procedures, analyze audit trends to drive process improvements, create quality and escalation reports, provide coaching to junior team members, support ad-hoc compliance projects
Seniority
Senior, hands-on IC