Service Desk Analyst
Core
First-line support analyst managing case triage, user administration, and coordination for a diverse client base across multiple regions.
Role type
Service Desk Analyst
Builds
Support operations and user access management for enterprise clients
Domain
IT Services / Consulting
Deliverable
client delivery
Required skills
incident and case management, multi-region operations, stakeholder coordination, ticketing systems, CRM systems
Responsibilities
Perform case triage and assignment, manage portal user creation and access provisioning, monitor support mailboxes, attend client reviews, coordinate with internal IT teams
Seniority
Individual Contributor
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