Junior Service Delivery Manager with German language (m/f/d)
Core
Manage service assurance, coordinate order management processes, and act as the primary customer interface for order delivery and quality monitoring.
Role type
Junior Service Delivery Manager
Builds
Service delivery operations and customer order fulfillment
Domain
Telecommunications / IT Services
Deliverable
client delivery
Required skills
German (B2), English, order management, process improvement, risk identification, SLA/OLA/KPI management, customer escalation handling, tool-based order processing, stakeholder coordination
Preferred skills
Finance and billing basics, VoIP technology knowledge, post-sales support experience
Responsibilities
Monitor service quality against contractual requirements, lead order managers, track and trace orders, propose process improvements, manage customer escalations, validate and process customer requests in specific tools, coordinate with production teams to meet delivery targets, handle migrations and deployment phase issues
Seniority
Junior, hands-on IC