Night Front Office Agent
Core
Managing front desk operations including check-in, check-out, cashiering, and guest inquiries to ensure a seamless luxury hospitality experience.
Role type
Front Office Agent (Night Shift)
Builds
Guest arrival and departure processes, daily financial reports, and audit balances
Domain
Luxury Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, cash handling, foreign exchange, reservation procedures, audit reporting, conflict resolution, multi-cultural communication
Preferred skills
Knowledge of loyalty programs, cross-property booking sales, safety box management
Technologies
Hotel Property Management System (PMS)
Responsibilities
Register and room guest arrivals, perform check-in and check-out procedures, maintain cashier float and daily money reports, handle currency exchange and traveler's checks, attend to guest complaints and requests, prepare morning and night reports, audit balances, and ensure front desk area cleanliness
Seniority
Mid-level, hands-on IC