Customer Retention & Development Manager (CRDM)
Core
Build district-wide customer retention programs, analyze revenue trends, and grow revenue across multiple products and geographies for a global logistics company.
Role type
Customer Retention & Development Manager
Builds
District retention programs, product-level retention strategies, and branch service offerings
Domain
International logistics and global supply chain management
Deliverable
client delivery
Required skills
creating and articulating client business plans, team organization and coaching, customer service, data analysis, knowledge of logistics operating systems
Preferred skills
MS Excel, Visio, Blueprint
Responsibilities
Build a District Retention Program covering all existing customers, assist Product managers in developing product level retention programs, facilitate monthly branch retention meetings, measure and analyze customer revenue trends, ensure minimum call counts and reviews are completed per district goals, grow revenue across multiple product and geographies
Seniority
Mid-level manager (4+ years experience)