IT Service Delivery Manager
Core
Lead IT service management, change management, vendor performance, and operational communications to ensure reliable, efficient, and customer-focused technology services.
Role type
Senior IT Service Delivery Manager
Builds
Reliable and efficient technology services for a national healthcare organization
Domain
Healthcare / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL framework expertise, change management, vendor relationship management, stakeholder engagement, operational governance, team leadership, process improvement
Preferred skills
ITIL certification, PRINCE2, PMP, Agile, Scrum, Freshservice platform experience, Microsoft 365, Azure, managed service provider management
Responsibilities
Lead and improve ITSM and ITIL-aligned processes, manage technology change activities and business readiness, oversee onboarding/offboarding technology processes, manage vendor relationships and software licensing, support technology project delivery and operational governance, drive service improvements and automation, lead and develop team members
Seniority
Senior, hands-on IC
