RECEPTIONIST
Core
Create intuitive and memorable experiences for guests during arrival and departure journeys while applying service standards and promoting additional hotel services.
Role type
Front Desk Receptionist
Builds
Guest arrival/departure experiences, upselling of spa, restaurants, and activities
Domain
Luxury hospitality
Deliverable
product features
Required skills
OPERA system knowledge, POS system knowledge, online review management platform proficiency, quality audit program handling, luxury hotel front desk experience
Preferred skills
Additional languages beyond English
Technologies
OPERA, POS, HotSOS, MS Office
Responsibilities
Apply service and quality standards of the hotel, encourage and perform upselling and cross-selling activities, handle Quality and Guest Experience audit programs
Seniority
Individual Contributor
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