Customer Sales Associate
Core
Handle inbound customer inquiries, process orders, and provide technical HVAC product guidance to drive sales and service requests.
Role type
Customer Sales Associate (HVAC)
Builds
HVAC equipment sales, service quotes, and order fulfillment for residential and commercial clients
Domain
HVAC / Mechanical Equipment
Deliverable
product features
Required skills
inbound call handling, counter sales, HVAC product knowledge, order processing, upselling, customer relationship management, complaint resolution, warehouse coordination, database documentation
Preferred skills
HVAC industry experience, CRM system familiarity, sales achievement record
Technologies
business software, database systems, CRM platforms
Responsibilities
Answer phone calls and respond to customer emails; Assist customers at the counter with product inquiries and order placement; Process orders, quotes, and service requests; Identify sales opportunities and upsell complementary products; Resolve customer complaints and escalate complex issues; Coordinate with warehouse and delivery teams for order fulfillment; Document customer interactions in the company database
Seniority
Entry-level to Junior, hands-on IC