Sr. Customer Success Manager
Core
Deliver services and execute project plans for customers' purchased compliance programs, acting as a trusted advisor to ensure program success and revenue growth.
Role type
Senior Customer Success Manager (Compliance/SaaS)
Builds
Compliance programs and client success strategies for manufacturers and distributors
Domain
Product compliance, supply chain management, regulatory intelligence
Deliverable
client delivery
Required skills
consultative account management, strategic planning, program execution, data analysis, stakeholder management, CRM management, regulatory knowledge, project management
Preferred skills
SaaS/Professional Services experience, additional languages, advanced Excel/data analysis
Responsibilities
Develop lasting customer relationships and define compliance programs; Manage assigned book of business and customer health metrics; Lead strategic planning sessions and Executive Business Reviews; Analyze program results to identify improvement strategies; Align solutions to address customer challenges and increase product adoption; Support sales team in renewal management; Provide guidance to Associate CSMs; Coordinate user permissions in the platform; Collaborate with Product Management to drive improvements; Maintain CRM communications; Lead special projects for process enhancement.
Seniority
Senior, hands-on IC with mentorship responsibilities