Guest Experience and Marketing Executive
Core
Enhance guest journey, ensure brand compliance, manage feedback/reputation, and drive service excellence through training and marketing initiatives at a luxury hotel.
Role type
Guest Experience and Marketing Executive
Builds
Guest satisfaction improvements, brand compliance, marketing campaigns, and service training programs
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Guest experience management, quality assurance (LQA), reputation management, data analysis, training facilitation, menu design, brand standards knowledge
Preferred skills
4-5 star luxury environment experience, social media engagement, European languages, TrustYou/OPERA/Canva/InDesign proficiency
Technologies
Microsoft Office Suite, Outlook, Canva, InDesign, OPERA, TrustYou
Responsibilities
Lead guest experience initiatives across rooms, front office, and F&B; manage guest feedback and online reviews; execute service recovery actions; prepare for LQA and mystery guest audits; deliver guest experience training; support marketing campaigns and menu creation.
Seniority
Mid-level, hands-on IC