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Director - Customer Analytics & Workforce Insights

Newton, MA, us💼 Full-time🗓 2026-09-02 → 2026-09-25

Core

Lead a team of analysts delivering forward-looking workforce and labor market insights to Appcast clients, combining labor economics with data analytics to guide hiring strategies and budgets.

Role type

Director, Customer Analytics & Workforce Insights

Builds

Workforce planning frameworks, labor demand/supply forecasts, and talent acquisition recommendations for enterprise clients.

Domain

Labor economics, workforce planning, talent acquisition strategy

Deliverable

production ML models | dashboards & analysis | client delivery

Required skills

Labor economics expertise, statistical programming (Python/R), SQL, data visualization (Tableau/PowerBI), forecasting and quantitative modeling, data storytelling, project management

Preferred skills

PhD in Economics/Public Policy, experience leading analyst teams, enterprise client engagement, workforce planning/people analytics

Technologies

Python, R, SQL, Tableau, PowerBI

Responsibilities

Manage and develop a team of data analysts; serve as subject-matter expert on labor economics for workforce planning; present forecasts and recommendations to senior client leaders; partner with internal teams to scale analytical capabilities

Seniority

Director, hands-on IC with team leadership

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