Guest Service Agent
Core
Front desk professional managing guest check-in/out, inquiries, and account processing to ensure exceptional hotel experiences.
Role type
Guest Service Agent
Builds
Front desk operations and guest service interactions
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest check-in/out management, payment processing, guest inquiry resolution, hotel software proficiency, local knowledge, multilingual communication
Preferred skills
Luxury hotel experience, OperaCloud proficiency, Arabic language skills
Technologies
OperaCloud, Microsoft Office Suite
Responsibilities
Greet and welcome guests, manage check-in and check-out processes, handle guest inquiries and resolve issues, process payments and manage guest accounts, coordinate with other departments, maintain front desk area, process incoming and outgoing calls, promote hotel facilities
Seniority
Individual Contributor