Customer Care Expert (German speaker)
Core
Provide care to users via calls, chats, and email; guide them through their journey by uncovering business needs and providing advice on sites and businesses.
Role type
Customer Care Expert (German speaker)
Builds
User support and guidance for Wix's online platform
Domain
SaaS / Web Design Platform
Deliverable
client delivery
Required skills
German (fully proficient), English (intermediate), customer service experience, proactive problem-solving, independent work, communication, fast learning, tech savviness
Responsibilities
Provide care through calls, chats, and email; analyze user behavior and content suitability; develop and maintain positive customer relations; influence support methods to improve user experience; collaborate with product teams to align on user needs
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