Reservation Agent
Core
Handle guest inquiries, manage bookings, and resolve issues to ensure seamless service for hotel guests.
Role type
Reservation Agent
Builds
Hotel reservations and guest service experiences
Domain
Hospitality / Travel
Deliverable
client delivery
Required skills
Reservation management systems, verbal and written communication, problem-solving, multi-tasking, attention to detail, cultural sensitivity
Preferred skills
Knowledge of luxury hospitality standards, flexibility for shift work
Technologies
Reservation management systems
Responsibilities
Respond to customer enquiries and reservation requests via phone, email, and messages; Assist guests in selecting the best options to suit their preferences and needs; Accurately input and maintain reservation details in the system; Inform guests about hotel services, current promotions, and special packages; Modify or cancel reservations as required; Handle guest concerns or complaints in a courteous and solution-focused manner.
Seniority
Individual Contributor