Customer Service Administrator
Core
Provide excellent service to customers and clients by handling order queries, managing daily returns, and supporting administrative tasks across the business.
Role type
Customer Service Administrator
Builds
Customer support operations and administrative reports for major retailers and bakeries
Domain
Logistics and Warehousing
Deliverable
client delivery
Required skills
Customer query resolution, order management, returns processing, report formatting, stakeholder communication, MS Office proficiency, time management
Responsibilities
Respond to customer service emails, contact customers regarding order queries, communicate delivery times and options, handle daily customer returns, complete and format customer/client reports, record and feedback customer non-conformance, circulate reports to stakeholders
Seniority
Individual Contributor
