CSR Customer Services
Core
Manage the order-to-delivery workflow, handle invoicing, and provide administrative support for customer orders in the specialty chemicals industry.
Role type
Senior Customer Service Representative (Order Management & Invoicing)
Builds
Delivery documents, invoices, and order confirmations for the building and automotive sectors
Domain
Specialty chemicals, construction, automotive
Deliverable
product features
Required skills
SAP order management, invoicing and credit memo issuance, Salesforce data tracking, logistics coordination, master data governance, process improvement
Preferred skills
Experience in administrative management and commerce
Technologies
SAP, Salesforce
Responsibilities
Input, review, and approve orders in SAP; prepare delivery and export documents; issue credit/debit memos and check invoice consistency; handle order-related inquiries and resolve issues; coordinate with Sales, Logistics, and Finance; maintain customer master data quality; participate in occupational safety and health training
Seniority
Mid-level, hands-on IC