CDI - Technicien support de proximité H/F - Anglais conversationnel
Core
On-site IT support technician providing daily user assistance, troubleshooting hardware/software issues, and ensuring equipment functionality.
Role type
Junior IT support technician (on-site)
Builds
IT support services for end-users
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, user training, incident reporting, priority management, user communication
Preferred skills
proactive problem solving, teamwork, service orientation
Technologies
general IT equipment, software applications
Responsibilities
Provide personalized technical support to users, ensure proper functioning of IT equipment through regular checks and rapid incident intervention, diagnose and resolve hardware/software/application incidents, train users on tools and best practices, manage requests and priorities according to service levels, report interventions and document incidents.
Seniority
Junior, first experience required
