Field Support
Core
Provide on-site technical assistance, troubleshooting, and equipment maintenance to ensure smooth system operation.
Role type
Field Support Technician
Builds
Maintains and supports client IT systems and hardware
Domain
IT Services / Hardware & Network Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Operating systems knowledge, Network knowledge, Device installation and configuration, Remote collaboration
Preferred skills
Microsoft, Cisco, ITIL certifications
Responsibilities
Provide on-site technical support to users and equipment; Diagnose and resolve hardware and software issues; Install, configure, and maintain devices and peripherals; Ensure systems are updated and functioning according to company policies; Collaborate with remote teams to resolve complex incidents.
Seniority
Junior to Mid-level (1–2 years experience)