Premier/e de Réception H/F
Core
Supervise and lead the front desk team to ensure exceptional guest experiences, manage check-ins/check-outs, billing, and reservations at a hotel.
Role type
Front Office Manager
Builds
Guest arrival/departure processes, billing accuracy, room assignments, upselling opportunities
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Team leadership, guest relations, reservation management, billing and cash handling, conflict resolution, upselling, administrative control
Preferred skills
Multilingualism (French, English, third language), initiative, service excellence
Technologies
OTA extranets
Responsibilities
Supervise and coach the front desk team daily, manage guest arrivals, departures, billing, and room assignments, handle guest complaints and inquiries, drive upselling of hotel services and loyalty programs, perform administrative controls and reporting
Seniority
Mid-level, hands-on manager