Assistant Chef de Réception F/H/X
Core
Manage the reception and cashier teams, coordinate tasks, and ensure optimal service quality and standards for the hotel's front office operations.
Role type
Assistant Chef de Réception (Front Office Supervisor)
Builds
Front office operations, guest check-in/out, cashier services, and room inventory management for a luxury palace hotel.
Domain
Luxury Hospitality / Hotel Front Office
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and supervision, cash handling and credit policy enforcement, room inventory and rate management, guest relations and VIP recognition, staff training and recruitment support, budget and payroll administration, emergency procedure application, RSE compliance (waste management, energy optimization).
Preferred skills
Experience in luxury palace hotels, knowledge of Micros or Fidelio PMS, ability to prepare service schedules and monthly meetings, strong organizational and time management skills.
Technologies
Micros, Fidelio
Responsibilities
Organize and supervise reception and cashier tasks; ensure VIP guest recognition and personalized service; control room availability, categories, rates, and assignments; optimize occupancy and average daily rate; coordinate with Housekeeping on room status and special requests; enforce credit policies and cash fund controls; assist in departmental budgeting and payroll administration; participate in staff recruitment, training, and performance evaluation; apply emergency procedures and manage customer complaints; ensure compliance with grooming standards and RSE initiatives.
Seniority
Mid-level Supervisor (3-5 years total experience, 2 years in supervision)