Parts Customer Service & Order Management Coordinator
Core
Manage the end-to-end customer order lifecycle, from quote conversion and order processing through to delivery, payment follow-up, and returns.
Role type
Parts Customer Service & Order Management Coordinator
Builds
Accurate order fulfillment and customer experience for material handling solutions
Domain
Industrial equipment / Material handling
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Order processing, ERP system proficiency (SAP), Microsoft Office (Outlook, Excel, Word), account management, payment follow-up, returns processing, stock availability coordination, internal team collaboration
Preferred skills
Customer relationship building, problem-solving, proactive attitude, multi-priority management
Technologies
SAP, Microsoft Office
Responsibilities
Respond to customer enquiries and provide accurate information; Process approved quotations into sales orders; Monitor daily order queues and prioritize activities; Coordinate with internal teams to resolve order discrepancies and delivery issues; Process product returns, credits, and documentation; Monitor customer accounts and follow up on outstanding payments; Maintain accurate customer, order, and transaction records.
Seniority
Mid-level, hands-on IC
