Call Centre Agent (Senior Associate) - Airlines Night Shift
Core
Handle inbound calls for passengers and travel agents, resolving travel-related enquiries, disruptions, and billing queries while promoting upgrades.
Role type
Senior Associate Call Centre Agent (Airlines)
Builds
Customer support interactions and revenue growth opportunities for airline clients
Domain
Travel and Hospitality
Deliverable
client delivery
Required skills
Customer service, conflict de-escalation, multitasking, system navigation, numerical/analytical abilities, billing query resolution
Preferred skills
Airline industry experience, international contact centre experience
Technologies
Airline reservation systems, travel platforms
Responsibilities
Assist with bookings, changes, upgrades, and baggage queries; manage and resolve flight disruptions (cancellations, delays, rebookings); de-escalate customer concerns; promote additional services and upgrades; capture and maintain passenger information records
Seniority
Senior, hands-on IC