Principal Customer Success Manager ( Armis/Veza)
Core
Principal Technical Customer Success Manager driving adoption, implementation, and value realization of the Armis IoT security platform for platinum-level customers.
Role type
Principal Technical Customer Success Manager (T.CSM)
Builds
Successful adoption and operationalization of the Armis platform across all organizational levels
Domain
IoT Security / Industrial Control Systems (OT/ICS) / Healthcare Tech
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical account management, network engineering/architecture, service delivery, stakeholder management, third-party integration knowledge, scripting (Python preferred), security posture assessment
Preferred skills
Healthcare/ICT device knowledge, IoT/healthcare system security experience, NPS reporting experience, journey mapping
Technologies
Armis Platform, OT/ICS infrastructures, biomedical systems, Python
Responsibilities
Lead adoption and implementation plans for platinum-level customers; Understand customer use cases and provide security recommendations; Build trusted relationships with technical stakeholders; Act as customer advocate coordinating across cross-functional teams; Ensure deployment and configuration align with business use cases; Stay current on third-party integrations; Partner with Product, Engineering, Support, and Sales teams
Seniority
Principal, hands-on IC with strategic alignment