Villa Host
Core
Dedicated point of contact for villa guests, creating seamless and personalized experiences from arrival to departure.
Role type
Luxury villa host (butler-style)
Builds
Personalized guest journeys, in-villa experiences, and seamless resort services
Domain
Luxury hospitality / Resort operations
Deliverable
client delivery
Required skills
Guest relations, luxury service standards, privacy and discretion, coordination with resort departments, PMS usage, problem-solving, attention to detail
Preferred skills
Hospitality management diploma, experience in Villa Operations/Butler Service/Guest Relations, knowledge of Front Office/F&B/Housekeeping/Concierge operations
Technologies
Property Management Systems (PMS)
Responsibilities
Take ownership of the guest journey from pre-arrival to departure, conduct pre-arrival villa inspections, personally welcome guests and manage check-in/out, coordinate dining/spa/transportation/celebrations, manage in-villa services (dining, minibar, laundry), respond to guest requests and support service recovery, maintain guest preference records in systems.
Seniority
Mid-level, hands-on IC