Royal Service Agent (PM)
Core
Provide high-touch concierge and guest services for a luxury hotel, handling requests, directions, and VIP procedures.
Role type
Royal Service Agent (Concierge)
Builds
Guest experiences, local tours, and seamless hotel operations
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Guest relations, local knowledge, PBX/communications systems, VIP procedures, multilingual communication, problem-solving
Preferred skills
Luxury hospitality experience, previous PBX operator experience
Technologies
Alice system, PBX, hotel management systems
Responsibilities
Greet guests and handle inquiries, manage guest requests via internal systems, provide directions and local recommendations, coordinate with vendors for services, update guest records, handle VIP procedures, assist with rooming and hotel tours.
Seniority
Individual Contributor
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