Advisor, Technical Support L1
Core
Provide L1 technical support and customer service for healthcare software solutions, acting as the primary point of contact to resolve user issues and ensure a positive customer experience.
Role type
L1 Technical Support Advisor
Builds
Customer support interactions and incident resolution workflows for healthcare clients
Domain
Healthcare technology / Software support
Deliverable
client delivery
Required skills
Technical support, customer communication, problem-solving, active listening, documentation, Windows environment knowledge, French language proficiency
Preferred skills
AI usage (case analysis/agent creation), Linux/Solaris knowledge, Business Intelligence (BI) support experience, English language skills
Technologies
Windows, Linux, Solaris, BI applications
Responsibilities
Communicate with customers via phone or email to identify needs and offer solutions; Guide customers through technical problem resolution; Maintain accurate documentation of interactions; Escalate complex issues to specialized teams; Participate in ongoing training; Provide recommendations on product best practices
Seniority
Junior to Mid-level, hands-on IC
