Conseiller(ère), soutien technique N1
Core
Primary point of contact ensuring smooth client experience by providing technical support and tailored solutions for healthcare system users.
Role type
Technical Support Specialist (N1)
Builds
Client support interactions and incident resolution workflows
Domain
Healthcare technology
Deliverable
client delivery
Required skills
technical problem diagnosis, clear communication for non-technical audiences, active listening, empathy, patience, documentation, escalation management, Windows environment proficiency
Preferred skills
Linux/Solaris environment knowledge, Business Intelligence (BI) support experience, AI usage (case analysis, agent creation), English language proficiency
Technologies
Windows, Linux, Solaris, AI tools
Responsibilities
Communicate effectively with clients via phone/email to identify needs and offer solutions; guide clients through technical problem resolution; provide personalized follow-up on incident resolution; maintain accurate documentation of client interactions; escalate complex issues to specialized technical teams; participate in continuous training to enhance communication and technical knowledge; recommend best practices for product and service usage.