Service Delivery Manager - with German Language (m/f/d)
Core
Coordinate contract fulfillment, procure services, and manage service delivery activities to meet client expectations and cost targets.
Role type
Service Delivery Manager
Builds
IT services and infrastructure for clients
Domain
Telecommunications / IT Services
Deliverable
client delivery
Required skills
Contract management, Service procurement, Budget and cost control, Customer complaint handling, Change management, Continuous improvement, TRI*M program management, ITIL V3 Foundation, SeM Advanced
Preferred skills
Post-sales support experience, Finance and billing knowledge, Project management principles, Risk management, Audit management
Technologies
MS Office
Responsibilities
Approve delivery models for feasibility, time, quality, and budget; Coordinate service delivery between organizational units; Observe and adjust budgets for cost reduction; Handle customer complaints and escalations; Process claim management; Manage continuous improvement of delivered services; Ensure compliance with document management; Develop and drive innovation within the customer base.
Seniority
Mid-level, hands-on IC