Financial Support - Customer Service
Core
Provide customer support for end-users and premium car dealer networks regarding automotive financing via phone, chat, email, and in-person channels.
Role type
Customer service representative (automotive financing)
Builds
Customer support interactions for automotive financing inquiries
Domain
Automotive industry + Financial services
Deliverable
client delivery
Required skills
Customer service, multi-channel communication, automotive financing knowledge, IT user skills
Preferred skills
Contact center experience, automotive banking knowledge
Responsibilities
Handle incoming requests across communication channels, resolve issues on first contact or route to appropriate areas, provide occasional support to other departments
Seniority
Individual contributor
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