Senior Account Manager
Core
Engage clients, bid effectively on RFPs, and win share in the traditional market research space to support existing accounts and earn new business.
Role type
Senior Account Manager (Market Research)
Builds
Strategic sales communications, insightful proposals, and project solutions for healthcare clients.
Domain
Healthcare market research
Deliverable
client delivery
Required skills
Bidding process management, revenue target achievement, contract management, up-sell/cross-sell, client networking, proposal development, sample design consultation, project specification execution, difficult client issue resolution, bid request management, partner/vendor collaboration, liaison between Sales and Project Managers
Preferred skills
Healthcare market research experience
Technologies
None stated
Responsibilities
Own bidding process for projects including full understanding of project costs and feasibility; Achieve targets for revenue, profitability and sale growth; Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities; Actively network within existing client contacts for new business/prospects; Organize client and internal kick off calls, develop insightful proposals and deliver strategic sales communications; Consult with clients on sample design and business issues; Provide superior customer service by working with Project Managers and Research Managers to execute project specifications; Diplomatically respond to difficult or unusual client issues; Manage bid requests and ensure proper and timely delivery; Follow up on bids and discuss change of strategy with manager; Collaborate with partners and vendors to ensure seamless project execution; Act as liaison between Sales and Project Managers on all projects
Seniority
Senior, hands-on IC