VIP Assistant Guest Experience Manager
Core
Supports daily leadership of Concierge, Guest Relations, and Guest Activities to ensure exceptional luxury service for VIPs and elite members throughout the guest journey.
Role type
Assistant Guest Experience Manager (Luxury Hotel Operations)
Builds
Personalized guest itineraries, seamless VIP arrivals, and memorable resort experiences
Domain
Luxury Hospitality / Resort Operations
Deliverable
product features
Required skills
Luxury service standards, guest recovery, operational coordination, team coaching, Opera Cloud proficiency, service delivery
Preferred skills
Previous luxury hotel/resort experience, knowledge of Banff National Park and regional attractions
Technologies
Opera Cloud, UR Venue, Microsoft Office, TrustYou
Responsibilities
Lead daily operations of Concierge and Suit VIP; Conduct daily arrival reviews prioritizing VIPs and elite members; Coordinate cross-departmental delivery of guest requests; Deliver personalized service and manage special occasions; Provide coaching and training to Concierge and Guest Relations colleagues; Monitor guest feedback and implement improvements
Seniority
Mid-level, hands-on IC