Représentant/Représentante au service à la clientèle
Core
Provide customer support via phone, email, and in-person at profit centers, handling orders, returns, and supplier follow-ups while driving sales opportunities.
Role type
Customer service representative (sales support)
Builds
Customer service interactions and order fulfillment for HVAC products
Domain
HVAC distribution and retail
Deliverable
product features
Required skills
Customer service, verbal communication, relationship building, needs assessment, sales closing, order entry, return processing, supplier coordination, Microsoft Office proficiency
Preferred skills
Knowledge of Deluxair HVAC products, advanced Word/Excel/Outlook skills
Responsibilities
Answer phone calls, emails, and in-person inquiries; process orders via fax, phone, email, and text; manage returns and warranty claims; follow up with suppliers on deliveries; support counter and external sales activities; resolve customer order issues
Seniority
Entry-level to Junior