Technicien(ne) Support N1 et N2 - Roanne
Core
Provide Level 1 and 2 remote technical support to end users for workstations, business applications, telephony equipment, and IT systems.
Role type
Level 1/2 IT Support Technician
Builds
IT support services for end users
Domain
IT Infrastructure and Helpdesk
Deliverable
client delivery
Required skills
Windows environment knowledge, business application knowledge, office tools proficiency, telephony solutions knowledge, written communication skills
Preferred skills
English language skills
Responsibilities
Handle user requests related to workstations, software, and hardware; diagnose and resolve technical incidents; ensure service continuity and SLA compliance; escalate complex incidents; contribute to service improvement by reporting recurring issues
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